FAQ – Frequently asked questions
Q: What years can I receive a tax refund for?
You can currently receive tax refund for years 2005, 2006, 2007 and 2008.
Q: How long does the entire process take?
PROTAX REFUND was established to improve tax services provided to nonresidents working or living abroad. Since PROTAX REFUND process every tax claim individually, it is not going to guarantee you a fastest method how to refund some of tax deductions. What PROTAX REFUND is going to guarantee you is the highest possible refund, in most cases even 100%. That is why it usually takes 8–12 weeks to receive a refund check. PROTAX REFUND cannot be held liable for any delay caused by US Tax Authorities, loss of tax return documents or loss of refund check. Again, our main goal is a maximum possible refund amount.
Q: Can I track my refund check?
YES, all PROTAX REFUND clients are provided with a link where to track refund check ONLINE. Beside this all clients receive updated information about date when tax return is submitted to USA and when tax refund was issued. Refund check is always mailed right onto client´s address. PROTAX REFUND can´t anyhow manipulate or abuse your refund check!
Q: Will I receive 100% taxes back?
The answer here is not easy. Final refund amount depends on your visa type, country of origin, length of stay, amount of total income and other variables. All these factors may affect your refund amount. Before PROTAX REFUND submits your tax return to USA you are guaranteed certain amount of refund. If PROTAX REFUND fails to refund agreed amount of refund you will receive all PROTAX REFUND services for FREE!!!
Q: What documents are required?
For tax return purposes we ask you to attach scan of your signed SSN card, W-2 form for each employer you worked for (attach last paycheck if you don´t have W-2 for the given employer). You should receive W-2 forms by mail usually by Feb 15 for the prior year (Example: Feb 15, 2007 for calendar year 2006).
Q: What fees do you charge?
For current pricelist click on SERVICES icon in main menu. PROTAX REFUND comes with 4 programs you can choose from. You pick a program that best fits you. Instead of sending us money PROTAX REFUND can send you money! You receive a BONUS in amount of 25 USD per each client that states your name in ONLINE REGISTRATION. It is that simple!!!
Q: I was deducted Social Security Tax and Medicare Tax. Can I receive a refund?
These types of taxes (deductions) are basically upfront payments to cover basic health insurance and pension of given employee. Some visa types are exempt from this taxation. If your employer deducted these taxes from your gross earnings, you can receive a full refund using PROTAX REFUND! To be more specific, while J-1 visa is an exempt from Social Security and Medicare taxation H2B working visa is not exempt!
Q: Why is PROTAX REFUND any different from similar services?
PROTAXREFUND is just different:
- 100% or maximum possible refund amount guaranteed – if not, you pay zero
- You can upload all documents from any PC – no mail necessary
- Full transparency – ONLINE tracking system of your refund
- Refund check from USA – right on your mailing address
- PROTAX REFUND can´t abuse your money
- Your own client account
- FREE tax return, if you make less than $3,400
- Assistance with missing documents
- Fees are displayed – you know how much PROTAX REFUND charges. NO HIDDEN CHARGES !!
- Tax refund help for clients with low refund amount for prior years.
Q: I applied for the tax refund but received only few bucks! What did I do wrong? Can I use PROTAX REFUND to receive more?
YES. It is essential to provide PROTAX REFUND with maximum amount of information about way you used, if you filed yourself or using some paid preparer. PROTAX REFUND successfully helped several clients with incorrect or incomplete tax return. Please make sure you pick reliable business partner when applying for tax refund!
Q: My friend applied for tax refund using a paid preparer. He never saw his money and the agency! How can I believe PROTAX REFUND?
Regretfully, stories like this are heard quite often! That is why PROTAX REFUND fills in your address to every form submitted to USA. That is why the refund check goes right to your mailing address. PROTAX REFUND cannot anyhow manipulate your money or refund check! If you were a subject to similar illegal activity you should contact PROTAX REFUND. We can provide you with a contact information on US tax authority assisting taxpayers in such cases. PROTAX REFUND is here to help from 2001!
Q: Can I file tax return myself?
YES, you can. If you are not possitive that you can manage it, we recommend you to use PROTAX REFUND as a reliable partner. Our satisfied clients speak for us! Some claimants are using U.S. webpages allowing them to apply for tax refund ONLINE. PROTAX REFUND strictly warns all clients not to use such portals as these are here for U.S. tax residents only. Almost all foreigners are regarded as nonresidents for tax purposes!
In future every client can be audited by U.S. tax authorities and incorrect tax return may result in a fine! In other words you might pay more than your refund is! PROTAX REFUND can tell whether your type of a visa falls under tax resident or tax nonresident category!
