FAQ – Frequently asked questions
Q: What years can I receive a tax refund for?
You can currently receive tax refund for years 2009, 2008, 2007 and 2006.
Q: How long does the entire process take?
PROTAX REFUND was established to improve tax services provided to people working or living abroad. Typically you wait approximately 2 months till you receive your refund checks from USA by mail. You can cut time to 1 month by using U.S. Direct Deposit to any U.S. bank account or Foreign Deposit to bank account in your home country. PROTAX REFUND guarantees you is highest possible refund amount, in most cases close to 100%.
Q: Can I track processing of my tax refund?
YES, all PROTAX REFUND clients are provided with link where to track Federal refund check ONLINE. Beside this all clients receive updated information about date when tax return is submitted to USA and when tax refund check was issued or direct deposit was sent. Refund check is always mailed right onto client´s address. Direct deposit is always sent to client´s bank account.
Q: Will I receive 100% taxes back?
The answer here is not easy. Final refund amount depends on your visa type, country of origin, length of stay, amount of total income and other variables. All these factors may affect your refund amount. Before PROTAX REFUND submits your tax return to USA you are guaranteed certain amount of refund. If PROTAX REFUND fails to refund agreed amount of refund you will receive all PROTAX REFUND services for FREE!!! You can always send us an email and we will send you accurate refund amount.
Q: What documents are required?
PROTAX REFUND asks you to attach scan of your signed SSN card, W-2 form for each employer you worked for (attach last paycheck if you don´t have W-2 for the given employer). You should receive W-2 forms by mail usually by Feb 15 for the prior year (Example: Feb 15, 2010 for calendar year 2009).
Q: What fees do you charge?
For current price list click on SERVICES icon in main menu. PROTAX REFUND comes with 4 programs and two 2 optional money transfer methods you can choose from. You pick a program that best fits you. Instead of sending us money PROTAX REFUND can send you money! You receive a BONUS in amount of 22 USD per each client that states your name in ONLINE REGISTRATION. It is that simple!!!
Q: I was deducted Social Security Tax and Medicare Tax. Can I receive a refund?
These types of taxes (deductions) are basically upfront payments to cover basic health insurance and pension of given employee. Some visa types are exempt from this taxation. If your employer deducted these taxes from your gross earnings, you can receive a full refund using PROTAX REFUND! To be more specific, while J-1 visa is an exempt from Social Security and Medicare taxation, H2B working visa is not exempt!
Q: Why is PROTAX REFUND any different from similar services?
PROTAXREFUND is just different:
- 100% or maximum possible refund amount guaranteed – if not, you pay zero
- When applyng for tax refund you can upload all documents from any PC – no regullar mail necessary
- Full transparency – ONLINE tracking system of your refund
- Refund check from the USA – right on your mailing address
- Direct Deposit to U.S. bank account or to Foreign bank account
- Your own client account
- Assistance with missing documents
- Fees are displayed – you know how much PROTAX REFUND will charge you. NO HIDDEN FEES !!
- Tax refund help for clients with low refund amount for prior years.
Q: I applied for the tax refund but received only few Dollars! What did I do wrong? Can I use PROTAX REFUND to receive more?
YES. It is essential to provide PROTAX REFUND with maximum amount of information about way you used, if you filed yourself or using some paid preparer. PROTAX REFUND successfully helped clients with incorrect or incomplete tax return. Be very cautious when selecting business partner for this agenda!
Q: My friend applied for tax refund using a paid preparer. He never saw his money and the agency! How can I believe PROTAX REFUND?
Regretfully, stories like this we hear quite often! That is why PROTAX REFUND you sign tax forms where you see your mailing address, that is the address where you will be mailed your refund check. If you ask for a U.S. direct deposit, the refund is transfered directly to that bank account. PROTAX REFUND cannot anyhow manipulate your money or refund check! If you were a subject to similar illegal activity you should contact us. We can provide you with a contact information on US tax authority assisting taxpayers in such cases. PROTAX REFUND is here to help, since 2001!
Q: Can I file tax return myself?
YES, you can. If you are not positive that you can manage it yourself, we recommend you to use PROTAX REFUND as a reliable partner. Our satisfied clients speak for us! Some clients are using U.S. webpages allowing them to apply for tax refund ONLINE. PROTAX REFUND strictly warns all clients not to use such portals as these are here for U.S. tax residents only. Almost all foreigners are regarded as nonresidents for tax purposes!
In future every client can be audited by U.S. tax authorities and incorrect tax return may result in a fine! In other words you might pay more than your refund is! PROTAX REFUND can tell whether your type of a visa falls under tax resident or tax nonresident category!
Q: How do I pay for your services if I'm not from the Czech republic? The bank transfer fees must be really expensive, right?
NOT IN ALL CASES. You have an option of paying with your debit or credit card ONLINE from your account on www.protaxrefund.com. Visa, Masterdard and Maestro are supported and the whole system is secured via PayMuzo – World leading online payment system. You just have to check with your bank if your debit (credit) card is not blocked for internet based payments. Payments done by credit (debit) cards are free of charge!
Pay for our services online via PayMuzo system and safe on bank transfer fees!